Bench Dog® Tools No. 62 Low Angle Jack Plane - Premium Woodworking Hand Plane for Smoothing & Finishing - Perfect for Cabinet Making, Furniture Restoration & DIY Wood Projects

I bought this handplane for my husband fo Christmas because he wouldn't spend that much on himself. He was super excited when he got it bu as he was taking it apart to clean the shpping grease so he could use it he noticed that the chrome was off of one of the pieces and it showed a rust spot already. While not necessarily a flaw that would impact performance, he expected more from $220 dollar handplane. Contacted the company through Amazon and it took a while for them to respond but eventually they did and said they would ship out a replacement. All is good at that point. He did not want to ship the entire plane back because he had already sharpened the blade and made sure the bottom was flat. We got the replacement part yesterday in the mail and unbelievable, the new part also had a small part off of the chrome plating! Now I understand that things happen, but if a company is making a replacement for a part that is faulty, why on earth would you not make sure that the replacement part wasn't perfect. That is the rason for the downgrade to the customer service to a 2.He would recommend you go to another manufacturer if you are looing to spend that much on a plane.